Frequently Asked Questions

It is my first time here. What do I need to bring?

When you come with a first-time patient (regardless if you have been here before), it is important to bring a record of the pet’s complete history and tests (if there are any), the vaccination booklet and the chip card. 

 

My veterinarian referred me. What documents should I bring?

Even before the visit, we require the patient’s clinical history or a report with all tests performed sent by email to info@arsveterinaria.es. If they cannot be sent before, need to bring them the day of the visit. In addition, we need the patient’s vaccination booklet and chip card.

 

What are the hospitalization standards?

If your pet needs to be hospitalized, the Ars Veterinaria staff will give your pet the medical and emotional care it needs. During the time your animal is in the hospital it will receive at least three complete examinations a day and 24-hour monitoring. Additional tests (x-ray, analyses, ultrasounds…) may be needed during these examinations. The results will be provided to you immediately.

You will have two telephone or personal contacts who will inform you of the progress of your pet:

The veterinarian in charge of your case will call you between 2 p.m. and 6 p.m. to comment on the progress of your pet and when it can be discharged from the hospital.

Visiting and discharge hours: the patients can be seen between 5 p.m. and 8 p.m. for a maximum of 20 minutes.  We will attend to you strictly on a first come, first served basis. At this time, you can speak with the veterinarian, who will inform you of the results of the tests performed and the progress of your pet.  In very serious cases, we will let you know whenever there are any changes in your pet’s status.

We would appreciate that you respect the visiting hours to allow for the proper functioning of the hospital and to ensure that all the animals in the hospital receive the care they need.

It is also important that there be only one intermediary to receive the medical reports by telephone. We recommend that one member of the family be responsible for receiving the communication.

We request that no more than two people at a time visit your pet so as to not interrupt the hospitalization routine and the care for the other patients. We also would appreciate if visits are kept short, no more than 20 minutes.

Some animals will not eat the food provided by the hospital and the veterinarian may suggest bringing their preferred food from home.

It is also important to let us know if your pet has a special diet or known food intolerance.

Personal objects (blankets, beds, leashes, toys, plates, etc.) may not be left at the hospital during the patient’s stay.

The veterinarian in charge will give you an estimate of costs just before admission and will request payment of 50% of the cost as a deposit. In cases where hospitalization extends over several days, additional payments will be requested every two days on the updated estimate.

We ask that you understand that it is difficult to give an exact cost since developments may occur that require us to do additional tests that were unforeseen at the time of admission.

If you request it, Ars Veterinaria will inform you daily on the status of the costs. They will also ask for authorization before performing the more expensive tests.

 

What are the procedural standards under anesthesia?

It is important to ensure cleanliness in the patient. We recommend a bath within a few days before the operation and that external parasite treatments are up to date.

The patient can eat up to midnight the day before admission. They can have water up to the time that they leave the house. The veterinarian may indicate a shorter fast for young, small or weak animals.

Brachycephalic animals (bulldogs, pugs, boxers, etc.), especially those that have vomiting problems, will only fast for 8 hours and the veterinarian may prescribe an antacid for a few days before the operation.

Clients with patients under treatment (cardiac abnormalities, epileptic attacks or diabetes mellitus, etc.) will be advised by the veterinarian about the steps to follow prior to the operation.

Admissions are carried at 8 a.m. and on a first come, first served basis. We will go over the patient information about the operation (surgery area, medications, food, etc.) and verify the contact telephone number to call at the end of the surgery or diagnostic procedure.

The patient will be admitted without personal objects like collars and harnesses. If they are left with the patient by special request, the Hospital will not be held responsible if they are lost.

The veterinarian will ask you to sign a consent form for anesthetizing your pet and will confirm the estimate of costs. Our standard administrative procedures require you to pay 50% of the estimate at the time of admission.

Once the surgery/diagnostic procedure is over, we will call you and set a time to pick up the patient. In case of outpatient surgery, it will be between 4 p.m. and 8 p.m. If the pet will be hospitalized, a time will be set aside to talk about the surgery or diagnostic tests.

 

Can I request an estimate by telephone or computer?

In most cases, our reception staff cannot give you an estimate by telephone or computer, especially in the case of surgeries. Each surgery depends on various factors and the kind of technique to be used is specifically determined for each patient. For this reason, a visit with the specialist veterinarian will be needed to determine the estimate for the appropriate surgery or test for your pet.

 

Can I come in without an appointment?

We work based on appointments at Ars Veterinaria. At the same time, we also have an emergency team should your pet need it. Except for emergencies, all unscheduled visits to our Hospital will be seen after scheduled visits.

 

Do you offer financing plans?

Yes, we work with a financial company that provides installment payments and can usually give you an answer within 24 hours.

 

Do you have parking?

Yes, we have parking for our clients, with valet parking from 8 a.m. to 3 p.m.